Refund policy
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We want you to be fully satisfied with every purchase you make on Tazzal.ae. If you’re not happy with your order, we’re here to help.
Eligibility for Return
You may request a return or refund if the following conditions are met:
• The return request is made within 7 days of receiving the order.
• The item is unused, in its original packaging, and in the same condition as received.
• The product is not damaged, used, washed, or altered in any way.
• The product is not a final sale or non-returnable item (see exclusions below).
• The return request is made within 7 days of receiving the order.
• The item is unused, in its original packaging, and in the same condition as received.
• The product is not damaged, used, washed, or altered in any way.
• The product is not a final sale or non-returnable item (see exclusions below).
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
• Personal care products (e.g., grooming tools, beauty items)
• Used kitchenware or food-related tools
• Clearance or final sale items
• Custom or special-order items
• Personal care products (e.g., grooming tools, beauty items)
• Used kitchenware or food-related tools
• Clearance or final sale items
• Custom or special-order items
How to Request a Return- Email us at info@tazzal.ae within 7 days of receiving the product.
- Provide your order number, a brief reason for return, and photo evidence if applicable.
- We will review your request and respond within 1–2 business days.
If approved, we will send return instructions.
Return Shipping• Customers are responsible for return shipping unless the item was defective, damaged, or incorrect.
• We recommend using a trackable shipping method.
• Shipping fees (if any) are non-refundable.
Refunds• Once the returned product is received and inspected, we’ll notify you of the refund status.
• If approved, a refund will be issued to your original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Damaged or Incorrect Orders
If you received a damaged or incorrect item:
• Email info@tazzal.ae within 48 hours of receiving the order.
• Attach photos of the damaged or wrong product and packaging.
• Email info@tazzal.ae within 48 hours of receiving the order.
• Attach photos of the damaged or wrong product and packaging.
We’ll resolve it quickly by offering a replacement or refund.
Our Promise
We are committed to making your shopping experience worry-free. If anything goes wrong, we’re here to make it right.